Magic Jack

 Can you really replace your home phone line for $19.99 a year?
Editor's Rating
3 stars
Worth Owning
Average User Rating

Pretty Cool
Write your own review
  • Pros:
  • Unlimited Calling to the US and Canada
  • Free incoming phone number
  • Portable USB lets you take your phone line with you
  • Voice Mail arrives to your email
  • Elevator music when you put someone on hold
  • PRICE! Only $20 / year
  • Cons:
  • Computer must be on for it to work
  • Software is annoying
  • Caller ID incompatible with certain headsets
  • Some service hiccups (i.e. no busy signal)
  • Cannoy adjust voicemail pickup
  • Cannot port numbers (yet)

The Bottom Line:
The magic jack has certain deficiencies and the software can be annoying, but for the cost of $20 / year, we feel you can't go wrong. You may not want to use this as your primary phone line, as it is not recommended for emergency use and it does require your computer to always be on. However, as a second line, we feel its well worth at least the 30-day trial.

 
Let us know what's in that head of yours





Pros: This is consumer fraud

Cons: All they want is your money

The Bottom Line: Purchased this product and 3 hour with customer service and still does not work. This procduct is a fraud

Recommended: no

anonymous coward owns this product

by: anonymous coward
2/9/2012 7:06:49 PM
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you need to find a way to keep your computer off   

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by: anonymous coward
9/14/2010 4:44:37 PM
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If keeping your personal computer on all the time seems undo-able, a low end office computer or netbook could be a alternative.


anonymous coward does not own this product
by: anonymous coward
7/9/2011 10:46:41 PM
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Skype has several brands of phones that are cordless and plug directly into your router. You do not need your computer to be on in order to use the phone. They cost around 40-60 dollars. I have a skype service and it's about 21 dollars every 3 months for unlimited calls to canada and america. Worldwide is available but I don't need that broad of a service. They give a discount every time you pay for your service which is nice. Text messaging is available but you pay per text. And they take PayPal.


anonymous coward does not own this product
by: anonymous coward
3/6/2013 7:13:55 AM
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Pros: Cheap, sound quality

Cons: None!

The Bottom Line: I have this and have had it for many years. The ONLY time I ever had a problem with it was when I lived in an area with unreliable internet service. When I had a fast reliable connection it works fine. It's as reliable as your internet connection. I have a Uniden phone and the caller ID works great. I've plugged many phones into it and never had problems with the caller ID, so I don't know what that dude in the video is talking about. I think for someone pinching pennies magicjack is great. I have DSL with 3mbps and it sounds and works fine for me. When I had cable at 25mbps it worked fine. When I had unreliable cable internet at 8mbps it didn't work well at all. So speed isn't the issue, reliability and stability of the connection is. Do not use over wi-fi this will cause a big delay in your voice transmissions. I've also never had a call drop after some amount of time. I never had a call drop, period, in 4 years of using this thing. I've had conversations over 3 hours without an issue.

Recommended: yes

Brittney Langley owns this product

by: Brittney Langley   
12/29/2012 5:53:58 AM
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I have a magic jack and even bought a magic jack plus for a friend. At first I was impressed. I got unlimited calling $20/year. And bought a phone number $20/year extra. And the service included call forwarding to my cell or another phone. The call quality wasn't perfect. Dropped calls often. But I felt it was worth the price. I respected Dan the inventor. Thought he was giving people something good and was happy if he was getting rich. But now you have to pay for call forwarding. Plus I paid to renew my service for another year but they made a mistake and my number will expire in 3 months even though I paid to renew it for a year. I called the live service and they could't fix it but still wanted a positive service feedback. I won't renew my magic jack. They are becoming greedy like telus and At&T. PLEASE DON"T BUY A MAGIC JACK! I will look for something better. LET's vote with our wallets. I hope Dan the greedy bugger will get a big mouth full of karma!   

Darlene Young owns this product

by: Darlene Young   
12/5/2012 9:25:06 PM
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Mother was sick and needed to call 911 but majic jack service failed and by the time i arrived she suffered a massive heart attack and died before the ambulance arrived. It appears disabling the anti virus allowed a virus
crashing the computer.Sick, terminal ill and the elderly lives are at risk due to a screwed up phone system that
should be banned. With all the money you saved will allow you to get a cremation and an obit in the paper.   

anonymous coward does not own this product

by: anonymous coward
5/7/2012 11:21:20 AM
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You're a nut. Was the computer even on?


Brittney Langley does not own this product
by: Brittney Langley  
12/29/2012 5:57:14 AM
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An internet phone service is obviously not for calling 911. People should use a cell phone (you don't need the service on) or a land line.


anonymous coward does not own this product
by: anonymous coward
3/6/2013 7:10:01 AM
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Pros: IF it worked, portability would be nice feature

Cons: SERVICE, Sound Quality, Dropped calls; CANNOT call many Commercial Landlines; WILL NOT accept BLOCKED calls

The Bottom Line: If you do ANY business from home, DO NOT USE THIS. If you WANT a phone that works, DO NOT USE THIS. IF you do not want to spend HOURS with customer service for issues that ultimately do not get resolved, DO NOT USE THIS. This company should not be in business....even if they gave away the service, the annoyance, frustration is NOT WORTH IT. IF it actually worked it would be lovely, but it DOES NOT.

Recommended: no

elle_lexi owns this product

by: elle_lexi   
3/9/2012 9:06:15 PM
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at the end of each day is it possible to have the calls history?
  

anonymous coward owns this product

by: anonymous coward
6/27/2011 4:13:04 PM
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I have relatives living in Grenada .. and i live in the US can i use MagicJack to call a Land/cell phone ther and if YES.. would it be $19.95 per year unlimited talk ???   

anonymous coward does not own this product

by: anonymous coward
12/26/2010 11:39:41 PM
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What is the difference between a phone service like this one, and a service like Skype?   

Sean does not own this product

by: Sean   
12/25/2010 4:21:57 PM
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On Skype you are able to make video calls and on magicjack that is not possible, also you have to be on your computer to use skype and magicjack just plugs into your computer and acts like a "house phone"


anonymous coward does not own this product
by: anonymous coward
8/7/2011 8:06:57 PM
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There are cordless phones available for Skype that plug into your Router directly. Which means you don't need your computer to be on. But you cannot do video phone over the cordless. I have used Skype for several years and love it. We hit hard times a few years ago and needed to switch over to have a phone. Check Amazon or Ebay to compare prices on the cordless phones. They have a Skype logo sticker on the box.


anonymous coward does not own this product
by: anonymous coward
3/6/2013 7:17:32 AM
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The Bottom Line: I owned the magic for approximately one week. I used it to call my fiance(24/7). First off the quality sucked the big one. I plugged it into my computer, and all it would take was a tiny bump to show the device as disconnected. And then there was the quality of calls: It frequently dropped calls, and would have terrible sound quality for the calls that stayed. After a while it started dropping calls every time I called. So I went online and talked to a customer service rep who directed me to a software that did not fix the problem, and then had me change a bunch of computer settings that did not fix the problem. Finally and this is the biggest problem, I went to use my phone and a voice recording came on the line telling me to call a certain number from a different telephone (other than magic jack connection) and ask for assistance(Yes there is telephone customer reps). So I called and at first it forwarded my call to a dead land line. This happened several times before a rep finally answered the phone. The rep looked up my magic jack number and said to me in a very cheery almost amused tone: "Sir you have used up your allotted minutes, and your account has been suspended." To which I replied: "But that doesn't make sense, I was told on the commercial that it was unlimited calling to the USA and Canada for $19.95 a year." and then he replied: "I don't know what you're talking about with unlimited, it's only $19.95 a year but you used up your minutes." I then asked if they could turn it back on, and he replied: "Of course you can, you purchase prepaid minutes at 1 cent a minute." I asked him if there was a way to get unlimited calling back and he laughed at me and said: "Look there is no unlimited plan, I don't know why you keep mentioning that, but I can sell you minutes" I then proceeded to tell them that they scammed me and everyone else that bought the service and he replied: "(Laughter) No actually if you read in our terms of use policy online (which by the way you have to really search to find it) you will see that it says if you use too many minutes we have the right to suspend your line and charge you for prepaid minutes." In the end I hung up on him and I went online and mentioned it to the customer service rep (which by the way when I told them beforehand about the message telling me to call a number all the rep online would say was "Call the number to resolve the issue I can't help you). My advice is that if you have already purchased this crap, and you are still in the first 30 days go and get a refund.

Recommended: no

anonymous coward does not own this product

by: anonymous coward
8/23/2010 9:43:14 PM
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report it to the ftc consumer protection through the following link.
https://www.ftccomplaintassistant.gov/


anonymous coward does not own this product
by: anonymous coward
5/18/2011 1:57:33 PM
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Does Magic Jack work with extention phone or only on one phone? I have 5 phones in different places in our home. I do own this product but it is not installed yet. I would like to keep my phone number I already have, is this possible?   

anonymous coward does not own this product

by: anonymous coward
8/20/2010 2:27:21 PM
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The $19.95 annual service fee in incorrect. When you renew it will cost you a minimum of $39.95 for one year of service. The initial packaging in the retail stores and the infomercial were very misleading which I find unethical.

The device worked fine for us at home and we found it quite useful. I don't want to do business with people that lie.

I'm a Christian and I take things like this quite seriously. I'd rather pay more for a service than support liars.


  

anonymous coward owns this product

by: anonymous coward
8/6/2010 9:32:08 PM
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report it to the ftc consumer protection through the following link.
https://www.ftccomplaintassistant.gov


anonymous coward does not own this product
by: anonymous coward
5/18/2011 1:58:05 PM
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OK...i have a question re: Magic Jack. I have cable internet/FIOS and I own a cell phone. I do not have "phone service" hookup for my residence. Can I use this "magic jack"in lieu of a phone line for my printer. Which happens to have a fax capabilty. Would it be prudent to purchase this if I were to use the Magic Jack as the given incoming phone number as my "fax number"? If anyone has an idea, please email me here,and give feedback on this important question. Thanks!   

anonymous coward does not own this product

by: anonymous coward
7/28/2010 9:13:47 PM
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Yes, people have gotten fax machines to work over a Magic Jack line.

Officially, they don't support it, however they do admit that it can be done.
Here is their official response:

"We do not officially support using faxing with magicJack.

Please try the following steps to use magicJack with your fax (contact your fax manufacturer for details):

Turn off error correction on your fax machine or program
Set the fax machine or program to use the slowest speed available
Increase the speed, checking at each speed that faxes work"


Mordy G. owns this product
by: Mordy G.  
7/29/2010 5:04:51 PM
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I think in general, setting to the lowest speed has more of a chance of working.


Mordy G. does not own this product
by: Mordy G.  
7/29/2010 5:05:23 PM
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If I purchase magic jack, is it compatible with the Panasonic KX TS620B? The link:
http://www.officedepot.com/a/products/911832/Panasonic-KX-TS620B-corded-phone-w/
If not, could tyou tell me what office phone would?
Thanks   

Brandonbairsoft1 does not own this product

by: Brandonbairsoft1   
7/27/2010 4:40:14 PM
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Magic Jack outputs a phone line that imitates a standard phone servive. I would think it is compatible with any handset that is designed to use a standard line.
Maybe I'm missing something here, but why would an "office telephone" be any different than a standard handset?


Mordy G. owns this product
by: Mordy G.  
7/29/2010 8:07:39 AM
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Are you assigned a number with your magic jack or is it a different number every time?   

anonymous coward does not own this product

by: anonymous coward
7/27/2010 3:41:39 AM
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you are assigned a number.


anonymous coward owns this product
by: anonymous coward
7/29/2010 8:02:01 AM
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Magic Jack is inconsistent! (Cheap, but not as reliable) Go Ooma!   

anonymous coward does not own this product

by: anonymous coward
7/19/2010 12:30:27 PM
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bought this as a second line, I use my cell. Great thing is I really don't get that many calls a day from others(thank god). At first was having trouble with drop calls when calling my daughters cell. I use cleawire internet. Clearwire changed to Clear, sent me a new receiver and since then no dropped calls even calling my daughters cells and her calling home, works GREAT. For the price, this is again GREAT. Like I said before don't really get that many calls a day, so if computer is off, who cares!! Thanks MagicJack

Matthew G. CA.   

anonymous coward owns this product

by: anonymous coward
7/11/2010 4:31:16 PM
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Where can I buy a magic jack

Where can I purchase a magic jack, besides online, and is there a way I can keep my current home phone number with a magic jack   

Bill does not own this product

by: Bill   
6/9/2010 2:11:35 PM
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Sure, you get pick up the Magic Jack in most electronics chains, such as Fry's or Radio Shack. I think I've even seen them in the "As Seen On TV" section at my local 7-11 store. Often for less than they advertise on the commercial!


Mordy G. does not own this product
by: Mordy G.  
6/14/2010 11:33:16 AM
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Oh, and I believe they started offering number porting now.


Mordy G. does not own this product
by: Mordy G.  
6/14/2010 11:33:45 AM
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Pros: works
cheap

Cons: lots of dropped calls
have to leave computer on

The Bottom Line: it is very very cheap! but you have to be willing to put up with "service hiccups" as Mordy said. mayeb as a second line - but i would not use as a primary business line. Youll likely need anotehr line soon

Recommended: yes

Nick Terron does not own this product

by: Nick Terron   
4/26/2010 11:33:17 AM
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Is it worth it?

It seems like this is a risky product- it works for some, not so much for others. What experiences have you had with it?   

C R does not own this product

by: C R   
4/26/2010 9:42:41 AM
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My experience has been great! I use it as my home landline, on a dedicated old laptop from a few years back (pentium III, 256mb ram). I will admit that on long phone calls, sometimes the quality will begin to degrade over time, but I think that is because I'm using it over a WiFi connection (which they say is a no no!). I'm sure with some QoS tweaking on my router, I can give this traffic priority and eliminate the problem, but it honestly doesn't bother me enough. If/when that happens, a quick redial alleviates the problem.


Brian G. does not own this product
by: Brian G.  
4/26/2010 3:41:24 PM
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I wonder if it depends on where you live. A lot of people love magic jack, but there also seem to be a lot who have problems of dropped calls etc.


Dana does not own this product
by: Dana  
4/27/2010 11:49:59 AM
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Thanks for the answers! That's an interesting thing to consider, if my location has an effect on the quality of service...


C R does not own this product
by: C R  
4/29/2010 5:16:05 PM
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A friend of ours bought a magic jack , called verizon or who ever her hard line is serviced by plugged into computer and claims she not any thing. When canceling service , would service provider dis connect her line??


jeb does not own this product
by: jeb  
5/17/2010 7:29:07 PM
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This is a question not an answer !!!! jeb


jeb does not own this product
by: jeb  
5/17/2010 7:31:50 PM
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Jeb- if you don't want it to appear as an answer, you have to post it as a new question instead of response to a previous one (scroll the the bottom of the page for the new post options).

Oh, and there I go making this even more complicated by responding as an answer...


Mordy G. does not own this product
by: Mordy G.  
6/23/2010 2:20:13 PM
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Pros: Good price
Easy to Install

Cons: Long calls (over 20 or 30 minutes) always get dropped
Few second delay in hearing the other person speak
Sometimes when I call someone they cannot hear me
Voicemails are playing blank most of the time

Bottom Line: The Magic Jack works great about 90% of the time. I am using it to run my small one-person office and am getting ready to look into either Broadvoice or Skype as an alternative (see Cons below) I have saved a ton of money with it - as opposed to paying $50 per month to the local phone company for a land line.

Recommended: yes

Paula does not own this product

by: Paula   
3/24/2010 12:05:37 AM
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Pros: Cheap. Mostly reliable. Good sound quality.
Nice call log.
Voicemail goes to email and can be checked from any computer.
Great help available from peer users on the unofficial forums.

Cons: Not reliable enough to be counted on exclusively. Very rarely has a problem with choppy outgoing voice. I once had a call that sounded like buttons were being pushed on the phone.

Must have a computer powered up 24/7.

Bottom Line: I've had my Magic Jack for almost a year and have renewed my service for another year. It's not perfect, but is mostly reliable. The call quality is good for the most part. There have been hiccups, but all have been worked out with help from the unofficial forums. My biggest problem was overcome when I put it on a powered USB hub. It has replaced my land line and saved me hundreds of dollars. I have my cell phone to back me up when needed, but that's very rare.

Recommended: yes

Tom does not own this product

by: Tom   
3/10/2010 1:33:05 PM
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Pros: Cheap, innovative, portable, geek toy

Cons: Needs a lot of technological improvement

Bottom Line: You have got to love the idea and price. This product is just getting on board and no doubt will improve in the future. For now this product is a great call out phone. Saves some real dollars if you call long distance all over the place. As a land line receiver phone, it is unreliable. Uses two ports and needs the extra one reformatted every time you turn around. (I have mine in J and K) You can't tell if you are live until you pick up and hear a dial tone. Your computer must be on in order to receive a call. Some days the reception is crystal clear and others it is horrible. Others can't hear you, but you can hear them. Was able to get an area code in my general area, but must still dial 1 before I can make a local call. Others in my locality must dial 1 to call me. A good feature is that it will email if I get a call. Because the price is low, I will support these guys and hope they can bust open the monopoly on high phone service just like the prepaids did on cell phones. Worth supporting.

Recommended: yes

Dixie Deb does not own this product

by: Dixie Deb   
2/16/2010 11:51:45 AM
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Pros: It's really that cheap.

Cons: It's about half a phone.

Bottom Line: I can dig the price, and I bought one. I used it on laptops, desktops, and eventually installed it on an old Pentium 800 mghz 1/2 gig ram Dell... that was a solo application. It seemed to work best in local calls. Some long distance works quite well, but various cities it seems to have troubles with, and I have had dropped calls. I guess I really was hoping for a REAL phone. And this thing is just about half a phone. Yeah, you can plug it in, and make a call. Most of the time it seems to work, and sometimes you get clipping in the voice. Problem is that in this day and age we ALL want whatever we use to work and work well ALL the time! We get used to most of what we buy working reliably!

This just does not do that. Yes, it makes calls. But it can be frustrating and it can be an embarrassment to the people you call, who will sometimes complain about your voice fading in and out, or sounding choppy. I've done all the fixes I can find at the magic jack forum, and it is still just not really there. I am thinking of NOT renewing my time now that one year has passed.

Recommended: no

Kull does not own this product

by: Kull   
2/13/2010 10:44:56 PM
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Pros: Cheap as compared to other VOIP services and portable too.

Cons: Too many to name. Unreliable is the top one.

Bottom Line: Overall, MJ is a cheap service but lately it is a frustration to use it. Therefore, it is a waste of money and time to use it especially for important calls and faxes. Funny when it was time to renew we were debating if we should do so and during those days we had no trouble calling or faxing. The same old problems came back after we paid the renewal fee, so don't know if it's coincident or not.

Recommended: no

Office girl in Miami does not own this product

by: Office girl in Miami   
1/28/2010 2:45:48 PM
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report it to the ftc consumer protection through the following link.
https://www.ftccomplaintassistant.gov


anonymous coward does not own this product
by: anonymous coward
5/18/2011 2:03:10 PM
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Pros: THERE ARE NONE. WELL, I GUESS IT OCCASIONALLY MAKES A SUCCESSFUL CALL. MAYBE LIKE 1 OUT OF 10

Bottom Line: THIS THING IS A WASTE OF MONEY. DONT BUY IT AT ALL. IT'S A 50/50 CHANCE IF YOU'RE TRYING TO MAKE A CALL. WHEN YOU DO MAKE A CALL IT SOUNDS LIKE SOMEONE IS PUSHING THE BUTTONS ON THE OTHER PHONE, ANNOYING. WHEN THE WIFE CALLS ME I COMPLAIN THAT SHE'S GOTTA BE PUSHING THE BUTTONS ON HER PHONE. HER PHONE COULD BE ON HANDS FREE AND YOU HEAR THE BUTTONS BEING PUSHED. I ONLY USE THIS TO FORWARD MY CALLS FROM MY CELL BECAUSE I HAVE NO VERIZON SIGNAL HERE. OH, ANOTHER THING. IF YOU ARE SURFING THE WEB, PLAYING A GAME ONLINE, IF YOUR PHONE RINGS FORGET ABOUT SURFING BECAUSE IT WILL KNOCK YOU OFF THE NET NO QUESTIONS ASKED. YOU DONT WANT THIS THING.

Recommended: no

mike does not own this product

by: mike   
1/24/2010 9:35:19 PM
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Pros: -----> Cheap service <-----

Cons: Call cutout improvements needed
You need a dedicated, clean running, always on PC


Bottom Line: It installs as stated and as others have said should be on a dedicated always on PC or at least on its own user account

call quality is fine with a fast ISP connection but you do get blips of 2 way "cutout" silence so it's confusing and hard to understand for both ends when this happens. I think this will end in time or at decrease..

I also have had a couple of times where I will get a long pressed keypad note come up in the middle of a conversation for no good reason.

Sometimes works better than others as far as net traffic.

BUT IT IS DIRT CHEAP!



Recommended: yes

JR does not own this product

by: JR   
1/10/2010 2:05:53 AM
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Pros: I LIKE THAT YOU CAN SAVE NUMBERS TO YOUR ADDRESS BOOK ON MAGIC JACK

Cons: SOME USB PORTS WONT WORK ON IT BUT AT LEAST ONE WILL.
WOULD BE NICE IF I COULD KEEP MY OWN NUMBER IN MY AREA.

Bottom Line: WORKS GREAT ! SOUND QUALITY IS GREAT,GREAT PRICE FOR THE PRODUCT AND YOU SAVE BIG BUCKS OVER THE PHONE COMPANY PRICE.
I WOULD RECOMEND THIS PRODUCT 100%.

Recommended: yes

CALIFORNIA GAMER does not own this product

by: CALIFORNIA GAMER   
1/9/2010 3:05:47 PM
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Pros: CHEAP!
Easy to use and set up.
Can use my phone anywhere I go. Great if you travel and stay in hotels!

Cons: Service isn't that great. I would say that the "hiccups" in the service are more than occasional. I wouldn't want to use this line for a very important call.
Computer must be on and connected to internet to use, wastes electricity.


Bottom Line: Great as a second phone when a cell is your main phone but wouldn't suggest as a "main" phone to use. Good for use with a lap top but wouldn't suggest for use with a desktop because leaving the computer on all the time hikes up the electric bill. I would not say that this product is as good as a regular land or other internet line.

Recommended: yes

Melissa does not own this product

by: Melissa   
1/6/2010 1:46:04 PM
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Pros: Great value. Ease of use. Saves me $100.00 per month.

Cons: So inexpensive that people can`t believe it`s for real.

Bottom Line: This product does as advertised. Most problems are plainly operator error. If a person is the least bit computer savvy, there are no real problems.

Recommended: yes

terry does not own this product

by: terry   
12/25/2009 4:45:43 PM
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Pros: The price...definitely!
Small and very portable.
Cuts down on annoying calls from telemarketers, wrong numbers, and being bothered when your computer is in hibernation mode.
It emails all voicemail call with the phone number and length of call.

Cons: The software is very annoying with the pop-up screen.
You have to be careful when loading and unloading the USB for it can break.
You sometimes can't hear the person you are talking to depending on your internet connection.


Bottom Line: I bought two at first since my husband and I were always traveling and we could always go to a hotel with wi-fi and use our laptops instead of paying to use the phone. I thought the Magic Jack was great. It saved a lot since we didn't have to use the cell phones all the time, plus I got rid of the home phone and that cut down on people calling with the wrong number and telemarketers. I love how it emails your messages and I bought one and shipped it to family overseas and that has done wonders for calling overseas, especially for the price.

However, I do get annoyed with the software and also how sometimes you can't always hear what the person on the other line is saying. You really need a reliable internet connection for this to properly work, but I can hook up a cheap $10 phone with caller ID and I feel that for $20.00 a year, this is a really good buy.

Recommended: yes

Mahtob does not own this product

by: Mahtob   
11/20/2009 4:51:45 AM
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Pros: 1. Sound quality good
2. Price

Cons: 1. Have to use on a wired connection. Wireless is choppy and very inconsistent.
2. Sometimes callers hear annoying blips of silence when talking to you.
3. Music on Hold is cool...but who picks the music?

Bottom Line: In my opinion the Majic Jack works well. Overall sound quality is good, stability has been good, and although there are a couple annoyances, it is a $20/yr telephone worth every penny.

Recommended: yes

jkwb does not own this product

by: jkwb   
11/19/2009 10:58:56 AM
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can you port your verizon house phone number?


anonymous coward does not own this product
by: anonymous coward
7/22/2010 9:24:12 PM
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